Mark Francis


Mark specialises in sales, customer management, sport and all aspects of management development and training.  He has lectured in change leadership at the Henley Management College and coached in rugby for 25 years.


After graduating from Lancaster University, Mark gained an extensive grounding in sales and marketing with the Whitbread Beer Company between 1986 and 1996.  He held positions in National Accounts, Sales Management and Business Development and was Head of Training for two years.  He introduced the Training Academy, a performance-coaching programme, and “Customer Care Experience”.


In 1996, Mark joined KP McVitie’s to lead the training and development function in the UK.  He launched a career management programme and established a company-wide sales excellence standard.


In 1998, Mark became Group Training Controller at United Biscuits, designing and running development for the commercial teams in 15 markets.  This was a Global CEO-sponsored change initiative.


His success in spearheading change internationally led him to JT International (based in Switzerland) just after the acquisition of R J Reynolds (2000).  As Vice President of corporate HR, he re-built the company’s job evaluation structure and global performance appraisal system.  He championed the launch of new corporate values, competencies and functional skills across 52 markets in just 15 months.


Mark’s sports coaching focuses on team development at Richmond Women’s Rugby Club (National Champions 2007) and AIK Stockholm Football Club (Qualified for the UEFA Cup 2007). 


As an independent consultant (since 2002) Mark works with SAS, Sony and Telenor in Scandinavia, Danone, SGB, HL Display, Pfizer and Yellow Pages in the UK, Electrolux , Edwards Lifesciences, SGS and DuPont throughout Europe, and with Coca Cola, Glaxo Smithkline  and Unilever in Asia.


His innovative training design and delivery was recognized this year with a National Training Award from the UK Skills Council and as a finalist in the World of Learning ‘Training Solution of the Year Award’.